Our Principles

Pivotal Veracity Team Message

 

We're living in turbulent times. The economy and political uncertainties continue to be concerns for consumers and business leaders alike. It is at times like these that forward-thinking companies position themselves for future success and outmaneuver their competition.  Leveraging electronic communications as a strategic means to build and maximize your customer relationships – rather than simply an inexpensive method for disseminating information and promotions – is an ideal way to do just that.

The Fundamental Principles

Our experience, and that of our customers, tells us success is derived from starting and ending with two fundamental principles:

  1. Your customer is your business.
  2. Treat your customers as you would have the companies you buy from or partner with treat you.

It sounds simple, and perhaps it is, but no where is it more obvious that companies are willing to forfeit these ideals in the pursuit of short-term profits than in the realm of email communications.

We cannot solve all our clients' problems nor would we purport to be able to help them capitalize on every business opportunity. However, what we can and repeatedly do for our clients is help them differentiate themselves as the world class marketers and internationally recognized brands that they are through proven processes, strategies and innovative technology.

What is Success?

The long-term goodwill, loyalty and sustainable income that is realized when your customers not only look forward to hearing from you but miss it when they don't.

Why Pivotal Veracity? The principles that guide us.

At Pivotal Veracity we don't simply advocate the fundamental principles to our customers, we also adhere to them.

  • Our customers are our business and we treat our customers in the way we would want our customers to treat us if the situation was reversed.
  • At Pivotal Veracity, we work with you to understand your business needs and do our very best to help you meet them.
  • We play it straight. We don't capitalize on what you don't know but share what we do know and then help you translate that knowledge into a working, effective solution that drives your business results.
  • We don't seek to keep your business by locking you into unwieldy contracts but rather rely on our ability to continuously earn your business by delivering an excellent service at a fair price.
  • We want you to be the judge and we want to know we earned your business not just once but every day. It's the same flexibility and accountability we'd want if we were your customer.

At Pivotal Veracity, our success is solely and completely driven by your success. We even named our company a synonym for important truth so as to remind us and you that the only thing that does and will continue to govern our success is you.

To our customers and to our prospective customers, thank you for allowing us the opportunity to earn your business today, and every day.

-Your Team at Pivotal Veracity


 

What our clients say

 

"Thank you so much and thank you for all your help today. I cannot say enough about everything your company does to take care of their customers."

- Insurance.com

"Thank you! You have never, ever let us down when we’ve asked a question, sought advice, etc. – very much appreciated, honestly!"

- Direct Media

"I've said it before and I'll say it again: I just LOVE working with you folks."

- Loyalty Labs

"You guys ROCK!"

- Merkle

"We are a team - a STRONG team with Pivotal Veracity"

- August Homes

"Thank you! You went far beyond what was expected & we appreciate that very much."

- Paramount Communications

"You are AWESOME! THANK YOU!"

- Wet Seal

"We wish all our partners supported us like your company does."

- Pro Flowers

"I just want to send a note to say how great you are to work with. You have been a tremendous asset for me (and Exact Target). Keep up the great work!"

- Exact Target

 "Thank you so much for thinking of us. I must say I am constantly impressed with your company! Thank you for the great work!"

- Silverpop

"I can't say enough positive things about PV and how insightful, intelligent, and helpful you are! I will continue to sing your praises to everyone I talk to!"

- Eclipse